Process Analysts within Administrative Services offer consultation and facilitation assistance for academic and administrative units throughout the University of North Texas. We are able to initiate discussions and lead meetings to help groups identify their aims and suggest methods for achieving those goals. We focus on developing the problem-solving skills of UNT employees and students to help them reach their current goals and to provide them with skills to improve their future.
Our team is familiar with a variety of problem-solving and improvement approaches and have recently partnered with Toyota to implement the Toyota Production System within higher education. Typically, our Process Analyst will begin an improvement initiative by asking questions from an outside perspective to help identify the key issues and identify the process specifications in detail.
Utilizing the Administrative Services team to facilitate the meetings and projects allows campus departments to focus attention on content and be a full participant in designing improved work functions going forward.
The following principles serve to anchor the values, behavior and decision making of the process analysts within Administrative Services.
- Focus on engagement, inclusion, and diversity in working with university staff and stakeholders.
- Promote the customer vision in process development, process improvement, organized facilitation, and effective communications.
- Provide departments with the skills needed to utilize subject matter expertise in solving problems and continuously improving upon matters in their specific areas.
- Continuously learn and train our customers on methodologies and tools to assist in spreading the knowledge and benefits of process improvement initiatives.
- Value all input and expertise from University staff when mapping, documenting, and improving processes.
- Build and expand upon campus relationships and partnerships to promote ongoing process improvement work.
- Engage in collaboration initiatives and deliver transparency within all communications in the beginning, middle, and final phases of all process projects.
- Deliver results based on data findings to support decision making tactics and strategies.
- Recognize and empathize that while the acceptance of change is a key component of successful and sustainable implementation, change can be a difficult adaptation.
- Guarantee sustainability through follow-up, accountability, and guidance.